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Response Time
We typically respond within 24-48 hours during business days. For urgent safety concerns, we prioritize immediate response.
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Support Hours
Monday - Friday: 9am - 5pm NZST
Saturday - Sunday: Closed
* Messages sent outside business hours will be responded to on the next business day.
Looking for quick answers?
Check out our Help Center for answers to common questions.
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Emergency or Safety Issue?
If you're in immediate danger, contact local authorities (111) first. For urgent safety concerns on our platform, email us immediately with "URGENT" in the subject line.